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Last update of sale and transport conditions : Thursday, 14 april 2016
The sale and transport conditions for all CORSAIR offers (hereafter “CORSAIR”) which are available on the www.corsair.fr website, from direct points of sale (CORSAIR central reservation office, branch, or counter) comprise: these General Sale and Transport Conditions; and if necessary the applicable special conditions which will be indicated to you when you reserve and which take precedence over the General Sale and Transport Conditions.
Any purchase of a flight ticket on the www.corsair.fr website, by telephone from the CORSAIR central booking office or a direct point of sale (agency or airport counter CORSAIR ) entails the customer’s or the site user’s acceptance of the General Sale and Transport Conditions and the special conditions attached to the tickets which he or she has chosen.
The prices are inclusive of tax including taxes and fees received on behalf of third parties (government, administration, airport, security, etc) and fuel surcharge except for certain taxes in certain airports which can be received locally (and sometimes in foreign currency, when you arrive/depart).
The airline companies are subject to changes in taxation and the calculation rules are specific to each country. Taxes and surcharges can be changed without notice, and passed on according to the applicable day rate (rate applicable on the booking/modification/cancellation date).
For any flight ticket (outward or return flight) booked directly with Corsair through its agencies, by phone or through its website, service fees are applied in addition to the price of the flight ticket
Service fees are applicable per person except for babies (under two years)
The amount of the service fees may vary depending on the point of sale, the fare category, the travel class, the departure airport and/or the destination airport.
The amount of the service fees applied is communicated by Corsair before finalizing any reservation.
The service fees applied are not refundable.
To know the amount of service fees applied by Corsair, you may contact us at
(7 days a week, from 7am to 10pm).
The tariffs published are available on CORSAIR flights from an airport of origin to the airport of destination. They do not include overland transport between airports and city centre terminals, except for the tgvair air product.
Specificities corresponding to the special conditions of sale of the transport contract are associated with each tariff:
These special conditions can limit or exclude the possibility of modifying, cancelling or refunding all or part of your ticket or impose a price supplement for making these modifications. Used tickets or coupons are not refundable. An unused ticket or coupon is only refundable before departure and under the special conditions for the tariff permitted. If the special conditions for the tariff allow a modification, this can only be done before your departure by paying any modification costs owed and a price adjustment if your tariff is not available on the new dates. If a lower tariff is available on the new dates, the handling costs remain applicable and the price difference will not be refunded to you. The fuel surcharge is not refundable on an unused non refundable ticket.
CORSAIR offers reductions ("typological reductions") on the majority of the tariffs to certain categories of passengers (baby, child, young person, senior, students, etc.), which apply on presentation of proof. You will be informed of the special conditions which apply to typological tariffs and reductions when you make your reservation. You can contact us if you require further information on tariffs. You can also contact us for more information about tariffs.
Depending on the type of tariff, the direct points of sale and the central reservation office can offer you a time limit before confirming the reservation. The reservation therefore remains ‘optional’ until this time limit expires. In all cases the proposed tariffs are only guaranteed once the payment has been confirmed and the ticket issued. The tariffs offered are also available for a limited number of seats. The tariff which is indicated or announced will be applicable with your agreement within the limits of the quota of seats available. CORSAIR will not refund you the difference if you find a cheaper tariff on the same flight, and on the same dates after you have paid for your ticket. This also applies to taxes and surcharges or transaction costs. If you purchase a second ticket on more beneficial terms, CORSAIR will only refund the first ticket if this is authorized under its tariff conditions (after applying cancellation costs and excluding non-refundable transaction costs).
When your ticket is no longer valid and did not rise to an effective transportation, CORSAIR shall proceed to the reimbursement of taxes and fees subject to boarding within 30 days. If you wish to receive the reimbursement you must inform CORSAIR ( for more information, contact us ).
Promotional tariffs are subject to special conditions which can impose restrictions on use, a tariff supplement or prevent a change of reservation and can preventor restrict the amount of a refund in the event of the cancellation or non-representation of the passenger.
A promotional tariff is limited to a very specific sale period and transport period. Promotional tariffs are intended for everybody but any typological adult reduction (senior, young, student) cannot be applied on promotional tariffs.The ticket’s validity is limited and the promotion is usually associated with a transport plan specifying the number of seats available at this time on each flight. Promotional tariffs are always displayed subject to availability. The different categories of tariffs offered on the www.corsair.fr website are:
The different categories of tariffs offered on CORSAIR’s website:
|Horizon promo||Our 1st price commitment – promotional, non modifiable, non refundable tariff||X, N, S, A, F|
|Horizon||Our quality/price commitment – ticket modifiable and refundable under certain conditions||U, K, H, O, L, Q, T|
|Horizon Flexible||Our flexibility and serenity commitment – ticket modifiable and refundable without costs||Y, B, M|
|Grand Large promo||Our comfort and low price in Grand Large class – subject to conditions||Z|
|Grand Large||Our comfort and serenity in Grand Large class commitment||J, C, D|
Additional services may be offered when a ticket is purchased. This applies to insurance for instance. These services have their own general and special sale conditions, available on the web site, which should be consulted.
Any ticket issued by CORSAIR must be used in the sequential order of coupons apart from CORSAIR’s express prior agreement, and in accordance with the following terms.
CORSAIR reserves itself the right to plan stopovers or not and to cancel or modify them. In any event, CORSAIR will do its utmost to avoid adding a stopover which was not planned when you purchased your ticket and/or to inform you of this as soon as possible. Each flight coupon on your ticket will be valid for the transport class specified on it on the date, and for the flight corresponding to the reservation made. The price you have paid corresponds to the journey shown on the ticket.
If you still wish to use your return flight, you must inform CORSAIR (for more information contact us ) on the day of the departure of your outward flight. Failing this, your return flight reservations will be automatically cancelled.
Apart from special conditions which apply to certain ‘typological’ or ‘promotional’ tariffs, if you wish to modify all or part of your journey, CORSAIR will calculate the new tariff, corresponding to this change. You will then be able to accept the new price or keep the initial transport as shown on the ticket. If you decide to change your ticket, this modification will only apply for an equivalent class or superior category and you will have to pay the difference between the tariff for the journey you purchased, and the price of your new journey. Your old tickets will have no further value, and will be cancelled by CORSAIR. They will not entitle you to transport, if you check in.
If there is a problem with payment for the ticket CORSAIR can debit the total amount of the ticket and associated costs from the corresponding credit card in order to regularize the payment, even in cases where the ticket may be totally or partially used.
If the holder is not the payer, the document is refundable to the one of the two who presents it, apart from special conditions connected with the payment method (prepaid, account, credit card). Any endorsement by the holder or on his/her request for a possible refund to a third party is without value. The same applies to any endorsement by the payer or on his request for a refund to him/her, as the possession of the document by one of the two constitutes valid agreement by the other party.
The transaction costs are only refundable if the ticket is modified or cancelled by the customer, or the ticket is not used.
A ticket can only be used during its period of validity. A ticket’s validity depends on the tariff applied and the utilization rules.
Apart from special conditions (which are applicable to promotional tariffs), which you will be informed of when you make your reservation:
The journey covered by each flight coupon, must, irrespective of the nature of the tariff, begin from the airport of departure before midnight local time on the expiration date mentioned on the flight coupon in question. Exception: if the last validity date falls on a date which doesn't exist: February 31st, the validity will end on the real date immediately preceding the fictitious date: February 28 or 29.
You can reserve up to a maximum of 9 passengers, adults and children per folder
If you wish to make a reservation for 10 people or more you can contact CORSAIR Group Department contact us or make separate reservations for a maximum of 9 people.
Your purchase is confirmed when the price is paid in full, and your ticket is issued, which occurs simultaneously. This information is confirmed to you by sending the following documents by e-mail or printing them:
Several forms of payment are authorized and can be deferred, depending on the point of sale. (Carte Bleue/VISA/AMEX/Check/Cash...). For more information, contact us .
For more information concerning the conditions of transport applicable to the disabled persons and to the people with reduced mobility we invite you to consult our guide available below.
Pursuant to code share agreements or interline agreements between CORSAIR and others airlines, tickets for flights operated by one of our partner companies can be purchased on the www.corsair.fr website or from one of our points of sale. The name of the airline which operates the flight is given with the reservation.
CORSAIR’s General Conditions of Sale and Carriage apply to this kind of transportation. However, please be advised that more restrictive conditions may apply to flights operated by our company partners, and in particular, concerning baggage allowance and animals transportation.
For full details concerning baggage allowance applicable on flights operated by a company partner, please refer to the information given in your electronic flight ticket and in the general conditions of sale and carriage of the company partner.
For more information, we invite you to consult in particular our sections Preparing your « Luggage» and « Travelling with your pet» on our website.
CORSAIR supplies overland transport services (coach, train, etc) through third-party companies. CORSAIR acts as an agent in these circumstances. CORSAIR cannot be held liable for the non-performance or the poor performance of the services supplied by the partner companies apart from a fault attributable to CORSAIR. Any complaint concerning overland services must be sent directly to the partner company concerned.
Different systems of liability can apply when CORSAIR sells overland transport services. The transport conditions governing the activities of the partner companies will apply. They can be supplied by CORSAIR on request.
The rail transport services which CORSAIR offers within the framework of the tgvair product are governed by the general transport conditions of the Société Nationale des Chemins de Fer (SNCF), which must be accepted when you reserve.
Also consult our information section by clicking here.
You are responsible for ensuring that you respect SNCF's rules.
However, CORSAIR draws your attention to the following points:
The tgvair product cannot be used by minors aged under twelve years old, unaccompanied by an adult.
CORSAIR and SNCF will not take responsibility for a child travelling alone on transfers between airports and city centre terminals.
Do not forget to also consult our conditions for accepting unaccompanied minors on-board our planes.
The tgvair product is accessible to disabled and mobility handicapped people. However, in order to be eligible for the tgvair product, the passenger must be able to sit on a seat on the SNCF’s trains.
Disabled or mobility handicapped people must be able to inform the SNCF of their need for assistance at least forty-eight (48) hours in advance and must go to the station of departure at least half an hour before the train departs.
to enable CORSAIR to provide the necessary assistance for your air transport and/or transport to the airport, you must inform CORSAIR of your special needs for this assistance forty-eight (48) hours at the latest before the published departure time for the flight in question.
Do not forget to also consult the terms for providing assistance in the airport and/or on-board our planes.
Disabled or mobility handicapped people who are ineligible for the tgvair product can nevertheless travel on SNCF with the ‘accès plus’ product. For more information contact the SNCF's ‘accès plus’ service .
The conditions for transporting luggage on trains must be respected, and notably the following rules:
CORSAIR and SNCF will not be responsible for your luggage between airports and city centre terminals.
You must also comply with the luggage transport conditions on-board our planes. Please consult our « Luggage» section
The animal must be aged over 4 months. The weight of the animal and its container must not exceed 5 kg. The animal must:
The transport of pets on-board SNCF trains is a paid service, and you must have a ticket for your animal. You can purchase this ticket at the tgvair desk when you exchange the flight coupon. For more information on the tariffs applicable, please contact the SNCF directly.
You must also respect the conditions for transporting animals on-board our planes. Please consult our « Travelling with your pet» section.
The SNCF does not check the administrative formalities required for your journey.
You are responsible for checking that you are in compliance with the local authorities of your country of departure, transit and destination regarding administrative, police, customs or health formalities.
CORSAIR cannot be held liable for the losses or costs you may suffer due to a refusal to board because of non-compliance with the formalities required for entering the country of destination and/or transit on the date of your journey.
You are responsible for compliance with SNCF's General Transport Conditions.
CORSAIR cannot be held liable for the losses or costs you could suffer due to non-compliance with SNCF’s General Transport Conditions.
The SNCF does not check whether you are in compliance with CORSAIR’s General Transport Conditions.
CORSAIR cannot be held liable for losses or costs, which you could suffer due to a refusal to board because of non-compliance with CORSAIR’s General Transport Conditions.
Any ticket issued by CORSAIR and/or by the SNCF must be used in the sequential order of coupons, except with CORSAIR’s express prior approval.
The railway journey and flight sold for the tgvair product are inseparable. Any railway journey which is not made for a reason which is not attributable to CORSAIR will not be refunded.
For more information on how the tgvair product works, consult our tgvair section.
The car hire services which CORSAIR offers in the name and on behalf of its partners are governed by the conditions of the car hire renters concerned, which must be accepted when you order.
Before accepting your ticket, CORSAIR will inform you of the available times which will be shown on your ticket. We may modify scheduled flight times after you purchase your ticket. We therefore strongly recommend that you leave your contact details or those of a contact person at the departure and destination so we can keep you informed.
CORSAIR undertakes to use its best efforts to carry you and your luggage with reasonable diligence. The times indicated on the tickets or elsewhere are not guaranteed. CORSAIR can substitute itself with other carriers without notice and use other planes. You will be immediately informed of any modification to the identity of the carrier as soon as it is known. You will be informed when you check in at the latest, or before the boarding operations begin, for transfers without previously checking in. Flight times can be changed without notice. CORSAIR does not take any responsibility for transfers purchased on another transport contract.
The « Check-In Deadline » is the time limit before which you should have checked-in on your flight, including your baggage, and hold your boarding card.
Check-in Deadlines may vary depending on the departure airport. CORSAIR will provide the information relating to the Check-in Deadline applicable to your flight.
It is very important that you comply with the Check-In Deadline. Otherwise, you shall be deemed as not having checked-in on time (« no show ») and you will be denied boarding (and in any, the return flight ticket shall be cancelled in accordance with the article 1.5.2 of these general conditions of sales).
A direct flight is one which is made without changing aircraft to a final destination. A direct flight can be made with or without stopovers.
A non-stop flight is a flight which is made without changing aircraft to a final destination, and which does not include a stopover.
A stopover is an intermediary stop between the airport of departure and the final destination for technical or commercial reasons.
If you purchased on www.corsair.fr , www.corsair.ca , www.corsair.sn , www.corsair.ci , www.corsair.mq, www.corsair.re and www.corsair.gp or from one of our points of sale, you can choose your seats at the reservation time
As general rules, pregnant women are accepted on Corsair flights till the end of the seventh month. From the first day of the eighth month, the transportation of pregnant women is no longer allowed.
The pregnant women shall be responsible of all the consequences resulting from the failure to respect this provision.
Reservations for a child travelling alone are not allowed on the
websites because they are subject to a quota and must be specifically accepted by CORSAIR.
In addition, UM reservations are subject to special pricing (only certain classes of reservations authorize UM demands).
On reservation, it is compulsory to provide the name and contact number of the person accompanying the child at the start and at the arrival of the flight. If the accompanier is not present at the arrival or cannot be contacted, the child will be returned on the next flight to his or her point of departure.
A UM application cannot be made if the parents or accompaniers are on board the same flight.
If the status of unaccompanied child is not specified when the reservation is made and the UM quota is reached, the child cannot be accepted at the check-in. If the quota is not reached before checking-in, the child’s reservation dossier must be regularized at the sales desk and the readjustment costs paid.
Reservations for a child travelling alone for a travel including a transfer are not allowed.
CORSAIR does not provide transfers for the flights operated by other airlines for unaccompanied children.
A french minor could travel alone within the European Union with a valid identity document (national identity card or passport). For countries outside European Union, a passport remains compulsory in most cases.
Any child under 12 years who has not the UM status in his reservation file must necessarily travel with an adult over 18 years. If the reservation of the adult has not been made at the same time of reservation of the child, the surname and the adult reservation number file must be mentioned in the child reservation file. You could communicate this information by contacting our Customer Service at
(7 days a week, from 7am to 10pm) or going to our points of sale.
Corsair informs you that some countries of destination sometimes require from minors complementary specific forms such as a visa or a parental authorization. Then, it is recommended to prepare one's travel by checking all the required documents on the dedicated space of the Foreign Affairs Ministry website, under the heading "Advice to travellers".
The present measures are taken in the respect for the Regulation EC n° 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
If you are one disabled person or with reduced mobility and if you need a specific assistance during the transport and to the airport, you have to inform us about it at the time of your reservation and at least 48 hours before the published departure time.
If you transport mobility equipment (ex: wheelchair, dogs guides of assistance) you also have to inform CORSAIR about it at the time of your reservation and at least 48 hours before the published departure time.
Also, if you are traveling with assistance dogs, you must ensure compliance with the health requirements of the country of departure and destination and the latter's identification (plate, harness).
CORSAIR can refuse the transport to disabled persons or people with reduced mobility in order to meet applicable safety requirements motives or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.
CORSAIR requires the presence of a guide to supply you the assistance which you need and to meet the requirements of safety applicable.
To travel with an accompanying person is thus compulsory in the following cases:
The assistance provided by Corsair on board does not include:
If you are not able to provide this type of assistance, Corsair recommends for your comfort, travel with an accompanying person who can provide this type of assistance.
The access to certain seats can be refused to the disabled persons and to the people with reduced mobility to respect the applicable requirements of flight safety.
Access restrictions aim:
CORSAIR will transport free of charge in hold in addition to the baggage allowance, two pieces of mobility equipment (wheelchair) as well as a medical equipment subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.
The passengers are responsible for the content of his/her luggage and personal effects. The passenger must comply with flight regulations, which clearly stipulate the articles which are authorized in the cabin and the hold. CORSAIR will not be liable if certain objects are confiscated (because they do not conform) by the airport authorities.
The purchase of a CORSAIR flight ticket gives entitlement to use of a luggage allowance (cabin and hold), which are defined:
Certain passenger typologies can also claim a specific allowance. The failure to use this allowance does not give entitlement to a refund. The passenger can only provide more luggage if he or she is authorized to do so under the terms fixed by CORSAIR. Only luggage which complies with regulations and CORSAIR’s procedures can be accepted on board (especially in terms of the nature of the content, container, weight and dimensions). For more information please click here.
Your baggage allowance corresponds to the maximum weight and number of baggage items that you can transport in the hold at no extra charge. If you exceed the size, weight, or number of baggage items allowed, you shall pay an extra charge when checking in.
The "additional baggage" service is a service set up by CORSAIR who allows buying in a fixed way an additional baggage with the same baggage weight of your cabin class of travel (23 kg per baggage in Horizon cabin class or 32 kg in Grand Large cabin class) with a 20 % reduction with regard to the price applied at the airport the day of your departure.
Additional baggage allowance cannot be purchased in the following cases:
Through internet this service is limited to 2 single additional baggage by passenger within the limit of the weight authorized per cabin class (23 kg per baggage in Horizon and 32 kg in Grand Large).
This service is available when you make your reservation by internet or at Corsair's desk at the airport or in travel agencies (provided that these agencies use the GDS Amadeus software). The 20% reduction is offered only if you buy this service by internet.
This service is valid for all the destinations for which CORSAIR is the operating carrier (which excludes the flights operated in Code share).
This service is a fixed purchase of one exceeds additional 5 kg baggage with regard to the baggage allowance applicable to the flight on which you wish to travel.
This service is not refundable, nor transferable. It can only be modified in case of a chnage of flight. If you do not use the whole of your baggage allowance, you cannot claim to be refunded by CORSAIR for the part of the exceed which has not been used.
You are responsible for examining the phytosanitary conditions of acceptance in the country of destination and/or transit.
This information memorandum summarizes the rules of liability applied by community air carriers as is required under community legislation and the Montreal convention.
There is no financial limit for liability for the injury or death of a passenger. The air carrier cannot dispute claims for indemnity of up to 113,100 DTS (approximately 123,000 EUR). Above this amount, the air carrier can defend itself against a complaint by providing evidence that it has not been negligent or acted wrongfully in another way.
If a passenger dies or is injured, the air carrier must pay an advance to cover immediate financial needs within 15 days from the identification of the person eligible for indemnification. In the event of death, this advance cannot be less than 16,000 DTS (approximately 20,000 EUR).
The air carrier is liable for losses due to passenger delay, except if it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for passenger delay is limited to 4,694 DTS (Approximately 5,100 EUR).
The carrier is liable for losses due to delayed luggage unless it has taken all reasonably foreseeable measures to avoid the losses or if it was impossible to take such measures. Liability for delayed luggage is limited to 1,000 DTS (Approximately 1,230 EUR).
The air carrier is liable for destruction, loss or damage to luggage for up to 1,113 DTS (Approximately 1,230 EUR). It is liable for luggage, which has been checked in, even if it has not been negligent, unless the luggage is defective. The carrier is only liable for unchecked in luggage if it has been negligent. The carrier is not liable for damage or delays in delivery suffered by the following property: fragile and perishable objects, foreign currency, tools, silverware, securities, assets or valuables. Other precious objects, samples and business papers placed in the checked-in luggage with or without the carrier's knowledge.
A passenger is eligible for a higher liability limit, if the passenger makes a special declaration at the latest at the time of check-in, and pays an additional fee.
If luggage is damaged, delayed, lost or destroyed, the passenger affected must complain in writing to the air carrier as soon as possible and within 7 days. If damage occurs to checked-in luggage and if there is a delay in routing luggage, the passenger must complain in writing within a period of seven days and twenty-one days respectively from the date when the items of luggage were supplied to it.
If the carrier making the flight is different from the one with whom the contract has been concluded, the passenger is entitled to send a complaint to either of them. If a carrier’s name or code appears on the ticket, this is the carrier with whom a contract has been concluded.
Any claim for damages must be brought within two years following the date the plane arrives, or following the date on which the plane should have landed.
The rules described above are based on the Montreal convention of 28 May 1999, implemented in the European Union by regulation (CE) n°2027/97 (as amended by Regulation (CE) n° 889/2002) and by the national legislation of the Member States.
This summary cannot be used for the purposes of indemnification or interpreting the provisions of the applicable regulations and/or the Montréal convention.
Before purchasing your tickets (adult, child travelling alone or accompanied, baby,...), you shall be in possession of all the documents, visas and particular permits which are necessary to your travel and respect all the legal dispositions (laws, decisions, requirements and stipulations) and sanitary dispositions of the country of departure, country of destination and country of destination and country of transfer.
You are responsible of checking the entry and staying formalities with the embassy and consulate of your country/countries of destination or transfer. You are therefore invited to consult the following websites:
Web site: www.douane.gouv.fr
Advice to travellers: www.diplomatie.gouv.fr
The information supplied below by CORSAIR is given as advice only and is subject to modification. You must obtain information on the different documents and formalities required for entering the country of destination or transfer from the competent authorities, on the date of your journey. A passenger who is not allowed to check-in or board because of nonconforming documents automatically loses his/her ticket. CORSAIR cannot be held liable if boarding or access to the destination country is refused due to failure to satisfy police, health or customs formalities.
CORSAIR cannot be held liable for the losses or costs you may suffer due to non-compliance with the legislation in force in the state of departure, destination and transit.
CORSAIR reserves the right to refuse to transfer any passenger who is not in compliance with the local authorities of your country of departure, transit and destination for administrative, police, customs or health formalities.
All French citizens must have the following documents:
When you make a reservation on our site, we collect personal information on you in compliance with the amended Act of 6 July 1978 on Data Protection.
In accordance with the provisions of the Data Protection Act, you have a right to access, modify, rectify and oppose data concerning you by sending a letter to the company's Customer Relations Department at 1 Rue Charles Tellier, 60000 BEAUVAIS.
Data collected by the company:
When you make a reservation on our site, we ask you to complete the online forms, stating: your surname and first name, your date of birth, your postal address, your e-mail address, your telephone number, your nationality and passport number, your credit card number, and if necessary, your reservation preferences (methods of cancelling or modifying tickets, class, type of meal, seat, etc.) or concerning your journeys and interests (preferred destinations, reservation history, etc.).
Processing the data collected:
The data which is transmitted when you make your reservation is processed and used by the company in compliance with the Data Protection Act.
You can access partner sites which are not governed by these provisions by hypertext links on the site. You are asked to read the rules on the use and disclosure of data you might transmit to these sites.
A cookie is a compact piece of data (a small file of a maximum of 4 kilobytes), which is backed up on your disk by your computer. A cookie can only be read by the server, which supplied it to you. It does not enable you to be identified. Conversely, it records data on your computer’s browsing on our site (the pages you have consulted, the time and date of the consultation, your IP address, etc...). CORSAIR uses these cookies to match the information on our site with your preferences as visitor and customer. You can stop using cookies at any time by changing the corresponding parameter on your web browser. In this case, it contains certain data you have just supplied to us. You will therefore not have to complete all the forms we have offered you when you next visit.
You can configure your browser as follows to prevent cookies being backed up:
All the data, text, information, images, photographs or any other content published on the site are protected under intellectual property law. Therefore, any reproduction, representation utilization or adaptation in any form whatsoever of all or part of the elements on the site without CORSAIR’s prior written agreement is an act of infringement sanctioned by the Intellectual Property Code. All the brands (commercial brands and logos) and any other distinctive sign which is displayed on the CORSAIR website are owned by CORSAIR and/or its partners. Consequently, any reproduction, representation utilization or adaptation of all or part of these distinctive signs in any form whatsoever is prohibited apart from with the prior written agreement of their holder.
You notably agree:
CORSAIR cannot be held liable for the content of the personal information coming from you. Secondly, CORSAIR cannot be held liable for any consequential loss, such as loss of profits, a contract, a chance, due to using our site. CORSAIR can also not be held liable for the content, data, products and information proposed on third-party sites from which hypertext links are created to the www.corsair.fr. site.
A public limited company with capital of 15,065,566 Euros, RCS Créteil 328 621 586, SIRET (identification n°): 328 621 586 00051, APE (business code): 621 Z
Registered office: 2, avenue Charles Lindbergh 94636 Rungis Cedex France
Publication Director: Pascal de Izaguirre
* From France for any question connected with your reservation, you can contact us by calling:
(7 days a week, from 7am to 10pm)
The postal address of the Customer Relations Department is the following :
Customer Relations Department
1 Rue Charles Tellier
Legal information: Website hoster
215 Avenue Georges Clémenceau
Immeuble Le Clémenceau II
92000 Nanterre - France
CORSAIR’s offers all have a validity deadline which you must check. CORSAIR points out that certain search engines sometimes continue to reference old pages of the site containing offers whose deadline has expired. Please disregard them.
CORSAIR cannot be held liable for the accuracy of the information given by its partners.
Secure payment: secure data
CORSAIR offers you a secure online payment system using cutting-edge technologies and notably the SSL (Secure Socket Layer) data exchange protocol. Secure online payment is the simplest and quickest way to validate your purchases of CORSAIR flights.
Based on the SSL data encryption system, which is accepted as standard by Internet Explorer and Netscape Navigator browsers, the SSL protocol guarantees you total payment security.
You can choose between several payment cards at the payment stage:
You then enter the secure mode and you are directed towards a protected SSL page. The information you enter on this page (the number and expiration date of your bank card) are encrypted and are only known to the SSL protocol payment server. The server checks that your bank card is valid (no number error). Once the transaction is performed, you will receive a registration ticket for your payment, including an identification number. The payment is made by payment terminal.
The second control is performed by 3-D Secure, which is a protection program against credit card fraud created by the international issuers, Visa (Verified By Visa) and MasterCard (Mastercard Secure Code). This program is based on setting up an additional control for an online purchase: in addition to your bank data you will confirm your payment, by entering a secret code previously supplied by your bank.
These specific terms which apply exclusively to the booking of a seat +, complete the terms here above mentioned which apply to all seats open to reservation.
For imperative safety reasons and in compliance with air regulations, the allocation of Seats + is reserved for able-bodied people, with freedom of movement and able to understand safety instructions. They must be able to open the exit doors, to move quickly and to help others passengers in the event of an evacuation. The following groups of people are therefore excluded:
If the client or the beneficiary of a Seat+ does not fulfill the aforementioned safety criteria, Corsair reserves the right to allocate a different seat to the client or beneficiary of a Seat+, without any right of reimbursement.
The service “choice of a seat” can only be reimbursed in the following cases:
It is understood that failure to comply with Choice of a seat Terms, and in particular the conditions of use set out in article 25.2 above, shall not give rise to any reimbursement. Also, the upgrade of the client or the beneficiary of a booked seat will not give right to refund of the price of the reserved non allocated seat.
All claims and/or requests for refund for non-allocation of a reserved seat, must be addressed to the CORSAIR Customer Service Department, located at 1 rue Charles Tellier, 60000 Beauvais cedex, France. Such request shall be accompanied of the reserved seat non-allocation certificate, given to the client by CORSAIR during the checking or on board.
The price paid for Priority Check-In or Priority Check-In and Baggage Delivery services can only be reimbursed in the following cases:
All claims and/or requests for refund for reasons attributable to CORSAIR must be addressed to the CORSAIR Customer Service Department, located at 1 rue Charles Tellier, 60000 Beauvais France.
The purchase of a meal + guarantees the passenger of the Horizon class to be served with the meal + chosen among four options: Italian meal, Ocean meal, Country meal and Gourmet meal.
The purchase of a meal with specificities guarantees the passenger to be served with a meal chosen among the six following options (depending on the passenger destination): meal for diabetics, salt free meal, vegetarian meal, Hindu meal, Kosher meal, fish meal. It is specified that these meals are free for passengers of the Grand Large class. The booking of a meal with specificities is proposed to every passenger who has purchased (a) flight ticket(s) on a flight exclusively operated by CORSAIR.
When purchasing one of these services, customers acknowledge having read and accepted the following conditions of use:
The price paid for a meal + or a meal with specificities can only be reimbursed in the following cases:
It is understood that failure to comply with meal + or meal with specifications conditions of use set out in article 27.2 above, shall not give rise to any reimbursement.
All claims and/or requests for refund for reasons attributable to Corsair must be addressed to CORSAIR Customer Service Department, located at 1 rue Charles Tellier, 60000 Beauvais (France). Such request shall be accompanied of the purchased theme meal non-delivery certificate issued by CORSAIR to the passenger while checking-in or on-board.
If you've purchased an airline ticket from the www.corsair.fr website, without passing through any other channels, and you find an identical Corsair’s ticket at a lower price than you paid on corsair.fr, including airport taxes, administration and service charges, on another French website before midnight on the day of your booking, Corsair promises to refund you double the difference in price !
Corsair's repayment of double the difference in price is dependent upon the following conditions being met:
1. The terms of the initial offer and the competing offer must be identical, with regards to:
Flights must be operated exclusively by CORSAIR.
2. It should be noted that any charges relating to additional services will not be taken into account for the price comparison.
3. Seats must be still available in compliance with the conditions stated above as part of the competing offer.
4.The transaction is restricted to one reimbursement of price difference between the initial offer and the competing offer per booking (even if there are multiple flights in the booking) and per household for all reservations made through corsair.fr.
5. Corsair reserves the right to terminate this offer at any time without prior notice
The prices covered by the Best Price Guarantee must be available to the general public.
Not included in the Best Price Guarantee:
CLAIMING UNDER THE "BEST PRICE GUARANTEE"
If you have found a flight operated by Corsair at a cheaper price than the price originally offered that complies with the conditions stated above, you should send an email to firstname.lastname@example.org containing the following information before midnight on the day of your reservation:
PROCESSING REPAYMENT REQUESTS AND REPAYMENT TERMS
You will receive an automatic response as soon as you submit your claim.
CORSAIR will process your request, specifically if the conditions for application of said Guarantee have all been met:
CORSAIR is not responsible for any potential costs that may be incurred following the cancellation of a booking, for all reservations made on French sites other than www.corsair.fr.
At CORSAIR’s discretion, which must be exercised reasonably, CORSAIR can refuse to carry you and/or you baggage, at any point of boarding and/or connection, in the following cases:
You will bear any costs related to check-in and/or boarding refusal and/or disembarking in the cases listed here below and you are not entitled to claim reimbursement of the ticket price.