General Terms and Conditions of Use of the Frequent Flyer Program« Le Club » 

General Terms and Conditions of Use of the Frequent Flyer Program« Le Club » for any ticket bought on/before May 14th, 2019

 

Article 1. Definitions

  • « Members(s) » : Customer a natural person who purchases a « flight only » ticket on Corsair and has applied and been accepted by Corsair to the Le Club Program.
  • « Credit(s) » : Divisible credits credited to the Members’ Loyalty account according to the terms and conditions formulated in these General Terms and Conditions and usable as per these same General Terms and Conditions
  • « Ticket »:  A formal document (paper or electronic) issued by the air carrier containing the passenger’s transport document.
  • « Loyalty Card »:  Strictly personal physical card issued by Corsair following first flight segment flown on an eligible flight and class and acceptance of Member’s enrollment, stating Member’s number and Pin code thereby permitting access to the Member’s personal Loyalty account online.
  • « Eligible classes » : Booking classes eligible for earning credits as part of the Loyalty program are indicated in Article 4.2 of these General Terms and Conditions.
  • « Loyalty Account » or « My Account » : Each member will be provided with an individual loyalty account associated with a personal membership card number. Once registration is accepted by Corsair the member may choose a password. The membership number is strictly personal and is required to access the member’s loyalty account on the Corsair website.
  • « Corsair » : Corsair, société anonyme, (a limited liability company) with a capital of 5 000 021€, having its head office at 2 Place de L’Equerre, 94150 Rungis, France, registered with the Registry of Commerce and Companies of CRETEIL under number 328 621 586.
  • « Eligible routes » : Flights and destinations eligible for earning credits as part of the Loyalty Program are indicated in Article 4.2 of these General Terms and Conditions. « Promotional offers » Special temporary offers that enable a member to obtain additional benefits (in particular obtaining and using credits, services: seat +, lounge access…).
  • « Password » : Personal and confidential identification code providing access to a member’s account on the Corsair website at https://moncompte.corsair.fr. The member will be required to enter the password for each operation on the loyalty account.
  • « PNR » : Passenger name record with booking number.
  • « Point of Sale » : Corsair agency, Corsair airport counter, Corsair Customer Service (tel 3917 - €0.35cts/min from landline) as well as our company website for the purchase of air tickets.
  • «Loyalty program » or « LE CLUB » : program Name of the loyalty program, subject of these General Terms and Conditions.
  • « Website » : Corsair website at the following URL : www.corsair.fr
  • « Basic Fare » : Fare not including checked baggage and not eligible to earn credits for the member’s loyalty account
  • « Flight » or « Flight-only » : Journey with no land services included, including one or several legs of a flight operated by Corsair with or without stops, from the airport at the point of origin to the airport at the point of destination.
  • « Package tour » : A return or circular journey entirely or partly including air travel, for the purpose of tourism, organized by a tour operator for an all-inclusive price with transport, hotel expenses and all other services or tourist attractions provided.

2. General information concerning the « Le Club » loyalty program

The Le Club Program allows members the opportunity to gain credits as soon as they make a “flight-only” journey, excluding a basic fare, as described in these General Terms and Conditions. The purpose of the Loyalty Program is to reward regular Corsair customers. The General Terms and Conditions define the contractual relationship between Corsair and its members with regard to the Le Club program.

The Le Club program may be canceled, modified or replaced by Corsair, upon notification to the Member, with immediate effect, at any moment, without prior notice or special formalities and without giving rise to damages or any indemnity obligation of any kind whatsoever in favor of the Member.

With effect from the date of cancellation of the Le Club program, no further credit may be earned or accumulated by the members; no further enrollments to the Le Club program may be made. Valid credits will remain so until they expire. Corsair will do its best to inform the members of the cancellation of the Le Club program by e-mail or any other means as soon as possible.

Corsair reserves the right to modify the Terms and Conditions of the Le Club program as well as the General Terms and Conditions by notifying the Members, with immediate effect, at any moment, without prior notice or special formalities and without giving rise to damages or any indemnity obligation of any kind whatsoever in favor of the Member. Corsair will do its best to inform the members of any alteration to the Le Club program by e-mail or any other means, as soon as possible.

The alterations shall be considered approved by the Members if they are not contested within 30 days of notification or if the Member uses the Loyalty card, whichever is the earlier of the two. If a member does not accept the alterations to the Le Club Program or to the General Terms and Conditions, the Member may terminate the membership in accordance with the conditions laid down in the General Terms and Conditions before the alterations refused by the said member.

Each member has the right to withdraw from the Le Club Program by notifying Corsair, with immediate effect, at any time, without prior notice or special formalities. With effect from the date of notification, no further Credit may be earned or accumulated by the Member who will immediately lose all unused valid credits on his account.

The general sales and carriage Terms and Conditions applicable to the tickets purchased with the Credit(s) are those of Corsair. They may be consulted on the Corsair website or sent by mail or e-mail to the member upon request in writing to Corsair at the following address: « Corsair, Programme Le Club, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France ».

Corsair reserves the right to make promotional offers available to groups of members based on Program activity.

In the case where a member has not accumulated and/or used his credits within a period of thirty-six (36) months, Corsair reserves the right to unilaterally terminate the membership.

Death of a Member: in the event of the death of a Member, Corsair shall close the Member’s Loyalty account upon receipt of the death certificate. Credits earned by the deceased member may be the subject of a transfer to a family member’s loyalty account under certain conditions. Under these circumstances the beneficiary should contact the dedicated telephone number which may be found on the back of the member’s physical loyalty card.

The applicable law is French law. In the event of a dispute relating to these Terms and Conditions and or the Loyalty Program, in particular with regard to interpretation, implementation and cancellation, the Tribunal de Commerce de Créteil (Creteil Commercial Court) will have exclusive jurisdiction, including summary proceedings and cases with multiple defendants.

3. Le Club Loyalty Program enrollment

Membership enrollment in the Le Club Program is free.

The Program is open to all individuals aged over 2 years or older, subject to applicable laws and regulations, or, if need be parental or legal guardian permission. Corporations or any other legal entities are excluded. The le Club program does not apply to passengers traveling on free or reduced fare tickets that are not available directly or indirectly to the public.

As soon as the Le Club Program becomes available, all customers wishing to enroll may do so by:

  • either enrolling at one of the Corsair sales offices
  • or on our website at https://moncompte.corsair.fr. ;
  • or during special new customer sign-up operations carried out occasionally by Corsair

A member can only enroll once and open one single Loyalty Account in his name. In the case of a duplicate account, the more recent account will be cancelled and the credits accumulated on that account transferred to the first account

A member can only enroll once and open one single Loyalty Account in his name. In the case of a duplicate account, the more recent account will be cancelled and the credits accumulated on that account transferred to the first account

 

Corsair, Programme LE CLUB
Service Client
99-101 Rue de la Bongarde
92230 GENNEVILLIERS, France

 

The Member guarantees the accuracy of all information provided and shall be solely responsible for any erroneous, incomplete or obsolete information.

Membership is effective from the date Corsair accepts the Member’s application to the Le Club Program.

Corsair reserves the right to refuse membership to anyone who does not meet the requirements of the General Terms and Conditions to participate in the Le Club program.

The member undertakes not to disclose any information regarding his personal loyalty account, personal membership card number as well as the password. This personal information is strictly confidential and can only be used by the member. It will be required for any transaction on the Loyalty account.

A strictly personal membership card will be issued after the first Corsair flight on any eligible route or class and will be credited to the loyalty account if the said flight has been registered on the Loyalty Account. Only the issuance of the Loyalty card allows members to benefit from the advantages of the Le Club program.

This Loyalty Card cannot under any circumstances be lent or given to anyone else (including a spouse). The sale, purchase, brokerage, barter or exchange of the Credits is strictly forbidden, except in the cases specified in these General Terms and Conditions. Any Member failing to comply with these conditions shall be sanctioned by an immediate exclusion from the Loyalty Program and will lose all acquired Credits.

Corsair cannot be held responsible :

  • for errors or delays in receiving mail handled by a Postal system ;
  • in the case of theft or loss of the Loyalty Card, Member’s membership number and/or Password.

Enrollment in the Le Club Program implies full acceptance of these General Terms and Conditions.

The General Terms and Conditions of the Le Club Program are obtainable upon request from our Corsair Sales Offices, via the Corsair website or in writing at the following address: « Corsair, Programme Le Club, Service Client, 99-101 rue de la Bongarde, 92230 Gennevilliers, France. »

4. Operating mode of the Le CLUB program

The Le Club loyalty program is valid for all eligible flights and classes within the terms of article 4.2 hereafter and entitles the member to earn Euros for each flight flown. The Euros may be used to purchase tickets, services specified by Corsair, in particular upgrades, or may be transferred to another LE Club member in accordance with article 4.8. Advantages pertaining to the loyalty program and credit awards are set out in article 4.2

It is up to the member to check that credits have been duly credited to the loyalty account either by consulting the Corsair website, or in writing to the following address: « Corsair, Programme Le Club, 99-101 rue de la Bongarde, 92230 Gennevilliers, France. » or by contacting our Customer Service (tel 3917 - €0.35cts/min from landline).

4.1 Loyalty Card status

The cumulative number of purchases and credits earned determines the status levels and the benefits granted to the member. The loyalty program consists of three card levels:
  • Club
  • Gold
  • Platinum

New members of the loyalty program will be automatically enrolled at Club level. Gold status is obtained once the purchase level of €2 000 (two thousand euros) is reached and Platinum status once the amount of € 5 500 (five thousand five hundred euros) is reached. The loyalty card status is awarded for one (1) calendar year, i.e. from 01 January to 31 December. Each year on 31 December the status is revised counting one (1) full year

e.g. : if you obtain Gold status on 10/07/18, your level will be recalculated on 31/12/2019.
 

4.2. Eligible Routes and Classes

Every flight flown by the member on an eligible route and in an eligible class of the Le Club Program entitles the member to a Credit that can be used for a future flight on one of the Corsair routes. All routes flown by Corsair and code-share routes with our partners Air Antilles Express are eligible.

a. Metropolitan France <-> Canada (Montreal)
b. Metropolitan France <-> Ivory Coast (Abidjan)
c. Metropolitan France <-> Guadeloupe (Pointe-a-Pitre)
d. Metropolitan France <-> Martinique (Fort-de-France)
e. Metropolitan France <-> Mauritius (Port Louis)
f. Metropolitan France <-> Reunion Island (Saint-Denis)
g. Metropolitan France <-> Antigua (Antigua and Barbuda)
h. Metropolitan France <-> Barbuda (Antigua and Barbuda)
i. Metropolitan France <-> St. Barths
j. Metropolitan France <-> Santo Domingo (Dominican Republic)
k. Metropolitan France <-> St. Lucia
l. Metropolitan France <-> St. Martin
m. Metropolitan France <-> United States 

Codeshare routes operated with our partner Air Caraibes are eligible for credits but the credits may only be redeemed for flights operated by Corsair.

n. Metropolitan France <-> Guadeloupe (Pointe-a-Pitre)
o. Metropolitan France <-> Martinique (Fort-de-France)
 

On Eligible routes, all « Flight Only » booking classes are eligible for the Le Club Program.

The eligible routes and classes are defined by Corsair and may be modified at any moment by Corsair, without prior notice and with immediate effect.

Only flights flown by the Member on Eligible routes and Eligible Classes may give rise to a Credit award

Reminder: Package tours are not eligible for the Le Club program and therefore cannot give rise to Credit awards.

4.3. Calculating the Credit

The amount of the award credited to the member’s Loyalty account varies according to the member’s status level.

For Club member status, a Credit equal to 2% (two percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For Gold member status, a Credit equal to 5% (five percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For Platinum member status, a Credit equal to 8% (eight percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For tickets paid with a Credit, the amount of the new Credit awarded for the flight depends on the status level as defined above and is equal to 2%, 5% or 8% including all taxes, minus the amount of the Credit used to purchase the ticket.

In the case of an upgrade or a downgrade, the amount of the Credit is based on the amount paid for the ticket (excluding taxes) and irrespective of the class of travel the member actually flew.

The method of calculation of the Credit is defined by Corsair and may be modified at any moment by Corsair, without prior notice and with immediate effect.

4.4 Obtaining a credit

A credit may be established in favor of the Member if the following cumulative conditions are fulfilled:

  1. The Member has purchased a “Flight only” ticket for a flight on an Eligible route and in an Eligible class, excluding Basic fares,
  2. The Member has actually flown on the flight,
  3. The Member provided his Membership number at the time of purchase or at check-in.

The Credits are credited to the ticket holder’s Loyalty account irrespective of the person or entity paying for the ticket.

Each Member is personally responsible for informing the payer, in particular the employer, third party or legal entity paying for the ticket, with respect to the advantages obtained by the Member under the Le Club Program.

The event causing the Credit gain being the actual carriage of the Member on an eligible flight, in the case of the cancellation of the flight in question (regardless of the reason for cancellation) the Credit cannot be credited to the Loyalty account of the Member in question. In the same way a Credit cannot be credited if the Member does not actually travel on the flight, for whatever reason, and in particular, but not limited to the ticket being unused, lost, refunded, confiscated or expired.

Used Credits cannot be reinstated to a member’s account if a flight is canceled for reasons beyond the control of Corsair, as defined by the relevant legislation.

4.5 Retroactive credit

If the Member’s number was not submitted when purchasing the ticket or at check-in, a retroactive credit is possible and should be made via the Corsair website at https://moncompte.corsair.fr. or via the Corsair Customer Service (tel 3917 - €0.35cts/min from landline) within six (6) months of the flight date in question. On this occasion the Member will have to indicate the ticket number used for the flight.

In the event that a customer wishes to enroll in the Le Club Program after having purchased a ticket and flown on an eligible route and in an eligible class, enrollment in the Le Club Program must be requested within a delay of (6) months maximum following the flight date in question.

A retroactive credit is only possible if all the necessary conditions set out in article 4.2 of these General terms and Conditions are fulfilled.

Corsair will do its utmost to credit the accounts of the Le Club Program Members. However, the Member should retain all relevant documents such as boarding cards, airline tickets, passenger receipts and invoices

4.6 Converting the credit

The member has the possibility to consult and redeem the Credits on his Account by signing in to the member’s personal page on https://moncompte.corsair.fr. Rewards can only be redeemed in Euros exclusively, on the French version of the Loyalty account on the Corsair website.

4.7 Validity of Credits

A credit is valid for a period of eighteen (18) months from the date of the qualifying flight except in the case of special Promotional Offers or offers for a specific market. In the case of a new flight flown during the period of eighteen (18) months the current credits will have the same validity as the last flight flown. All credits on the Loyalty Account will therefore have the same expiry date.

4.8 Credit transferability

A member may transfer all or part of his credit balance available on his Loyalty account to another member of the Loyalty Program

In practice the Credit transfer results in a debit of the amount of the Credit on the Member’s Loyalty card who transfers the credit, and a credit of the amount on the recipient’s Loyalty card.

4.9 Redeeming the credits

Credits can only be redeemed via our Corsair airport counters, the Customer Service (3917, 0,35cts/min from landline), the dedicated Club Corsair phone number (number available in your personal online space) or the French version of your Loyalty account.

It is hereby specified that service charges will be applied if the member purchases a ticket with his/her credits via the Corsair sales office, the dedicated Club Corsair phone number or the Customer Service (3917, 0,35cts/min from landline).

A member may use the Credits available on his/her account for the purchase of a Ticket as well as other services, (in particular, excess baggage fees, upgrades or services determined by Corsair, etc.) Credits cannot be used to pay for insurance or airport taxes. The member may use his/her credits to pay for the fuel surcharge providing the ticket, excluding taxes, has been paid for in full with accrued credits. When purchasing a ticket or service, the member will choose the credit amount he/she wants to use.

In the event that the credit is not used up in its entirety, the unused amount will remain available on the Loyalty Account, as “partially used” with a validity date identical to the original credit. This partially used credit may be used for a future purchase.

In the event that a member does not complete the order process, the credits used for the said purchase may be blocked for several hours for security reasons.

The number of seats available per flight and dedicated to the Le Club program may be limited. Consequently, a Club status member who purchases a ticket with credits may be subject to blackout dates. Further details concerning these restrictive dates may be obtained from the Corsair sales offices.

There are no blackout dates for Gold and Platinum status members.

The member cannot ask for payment and/or a total or partial refund of the credit amount available on his loyalty account.

Accrued credits available on the member’s Loyalty Account cannot under any circumstances be used to pay for airport taxes.

Accrued credits available on the member’s Loyalty Account may be redeemed to:

  1. purchase a ticket (for himself or a third party) for a flight on an eligible route and class on condition that the accrued amount of credits is greater than or equal to €100 (one hundred euros);
  2. pay for services (in particular excess baggage fees, additional baggage allowance, seat +, access to the Business lounge (subject to availability) or any other services offered by Corsair and eligible for payment with the Le Club program.
  3. Purchase an upgrade applicable to a ticket issued in a booking class eligible for the Loyalty program, except for booking classes for promotional fares and special fare deals. Upgrade fees are defined by Corsair and may be modified without prior notice and with immediate effect.

If the Member cancels the ticket purchased in total or partially with a Credit the aforesaid credit will not be reinstated or refunded. If the ticket in question is in a booking class entitled to refund in the case of a cancellation by the Member, only the portion of the ticket not paid with a credit may be refunded to the Member.

If the member modifies, totally or partially, the ticket purchased in total or partially with a Credit and if the ticket in question is in a booking class that permits its modification, the Member may redeem the amount of the credit for the modified ticket. It is hereby stipulated that the member must pay 50% of the ticket change fees in accordance with the fare regulations applicable to his/her ticket and in accordance with ticket change fees for the aforesaid ticket.

A Credit may be used for the purchase of a ticket with a date of travel subsequent to the expiry date of the Credit in question

4.10 Additional benefits

4.10.1. Benefits common to both Gold and Platinum member status

In order to benefit from the advantages defined below, the member must be a Le Club Gold or Platinum cardholder.

Baggage allowance

Only a Gold or Platinum cardholder member who indicated his/her subscription number at the time of the ticket purchase may benefit from additional baggage allowance. This baggage allowance represents a free piece of luggage in their class of travel, on all eligible routes and classes with the exception of routes operated by Air Antilles Express. Gold and Platinum level baggage allowances cannot be combined with other baggage advantages such as the student allowance and the “family and friends” allowance. In this case the most advantageous allowance is applicable.

Tickets issued at the basic fare (without baggage in the hold included) are not eligible for an additional piece of luggage.

b) Check-in

Members holding a Gold or Platinum status card valid for the current year may use the Premium counter to check-in.

4.10.2 Specific benefits for Platinum cardholders

Platinum cardholders benefit from access to the Business lounge (Corsair lounge, subject to availability) and fast track access N° 1 (priority access to security and passport control available at Orly airport)

In addition, Platinum cardholders benefit from priority bag delivery.

Members traveling on a code-share route operated by Air Caraibes can benefit from access to the private company lounge, subject to availability, however they may not check in at the Madras counter if their ticket is booked in Soleil or Caraibes class and cannot benefit from the priority bag delivery service.

4.10.3 Other benefits

Corsair reserves the right to grant special benefits to certain groups of members based on program activity

4.10.4 Additional advantage for all members

All members may contact Corsair staff via an exclusive Loyalty program members-only phone number on the back of the physical Loyalty card for customers who have chosen to receive it or in "My Account".

5. Disqualification from Le Club Corsair program

Any serious breach of these General Terms and Conditions could justify disqualification from the Le Club Program through the sole fault of the Member, any abusive or fraudulent use by the Member or a family member, could result in the automatic disqualification from the Le Club Program and/or the cancellation of benefits relative to the Le Club Program. In the event of a disqualification, Corsair shall inform the said Member in writing and shall cancel the Loyalty card with immediate effect from the date of disqualification indicated in the letter sent to the Member regarding this matter. A note to this effect will be added to the disqualified member’s Loyalty account.

If, at the effective date of disqualification, the Loyalty account shows a positive balance, the Credits will be automatically canceled.

Any Credits acquired by breach of these General Terms and Conditions or by abusive or fraudulent use shall be canceled without any compensation whatsoever and without liability for Corsair.

Upon the request of Corsair, the Member shall supply valid proof of identity. The refusal or non-response to this request will lead to the suspension by Corsair of the membership to the Le Club Program. During the suspension period no new credits may be acquired and existing Credits may not be used. The Loyalty account will remain suspended until either the Member supplies proof of identity or the Member is disqualified from the Le Club Program by Corsair. The Member will then lose any existing Credits on the Loyalty account.

The cases listed below will automatically lead to the exclusion of the member from the Le Club loyalty program and the forfeiture of all credits accrued on the Loyalty account:

  • Any disrespectful, unruly conduct or untoward behavior with reference to an employee or Corsair representative or other Corsair passengers at the airport or on board the aircraft, or any refusal to honor Corsair employees’ or representatives’ safety instructions, or any abuse or fraud on the part of the Member;
  • any false impersonation by a member;
  • any false declaration by a member;
  • any breach of Corsair sales terms and conditions of ticket purchase or carriage terms and conditions by a member

All of the above mentioned cases will lead to the disqualification of a Member from the Le Club Program by Corsair, and entitles Corsair to refuse boarding to a member with a ticket paid for wholly or partially by means of a Credit. Refusal to board is justified by the Member’s behavior and under no circumstances can the member incur the liability of Corsair and request a refund of the ticket in question.

With regards to the enforcement of any of the terms and conditions governing the program, the company reserves the right to take appropriate legal action as it deems necessary against the Member, to cover damages, attorneys fees and court costs

Employees or their managers, or their heirs or beneficiaries of any airline, travel agency or person or entity trading as or on behalf of a tour operator, cannot take advantage of these General Terms and Conditions to earn credits for services offered by Corsair at special prices or employee-reduced fares or travel industry reduced rates.

6. Loss, theft or damage

In the case of loss, theft or damage of the Loyalty card, the Member must inform Corsair. A new Loyalty card will then be issued.

Corsair cannot be held liable for any fraudulent use of the Loyalty card, the Member’s number and/or Password for the period between the loss, theft or deterioration and the report of the loss, theft or said deterioration to Corsair.

Credits used for lost or stolen tickets, and unused or expired ones can neither be reinstated in the Member’s favor nor replaced or extended.

The stolen or expired Credits, or Credits transferred to another Member of the Loyalty Program, cannot be reinstated, replaced or extended.

7. Claims

7.1 Claims concerning the allocation of credits

Concerning the allocation of benefits, only the Loyalty Account accessible on the Corsair website is binding.

However, in the event of a complaint, the Member can submit a request to Corsair for a check to be carried out by the Company. This request must be made within thirty (30) days of the date of the flight in question and sent to Corsair via one of our Sales offices or via the Corsair website or by mail to the following address: « Corsair, Programme Fidélité, Service Client, 99-101 rue de la Bongarde, 92230 Gennevilliers, France », and must include:

  1. complete personal details (Surname, name, address, postal code, city and Member’s Loyalty card number)
  2. the original ticket or original proof of payment (no photocopies) and the Loyalty account statement.

If the error is attributable to Corsair, the Member’s Loyalty account will be duly credited with the missing Credit(s).

7.2 Claims concerning the use of credits

Claims concerning the use of Credits must be addressed within thirty (30) days maximum following the date of the contested use to one of our Sales Offices, or via the Corsair website or by mail to the following address: « Corsair, Programme Fidélité, Service Client, 99-101 rue de la Bongarde, 92230 Gennevilliers, France », and must include:

  1. complete personal details (Surname, name, address, postal code, city and Member’s Loyalty card number)
  2. the original ticket or original proof of payment (no photocopies) and the Loyalty account statement.
  3. Grounds for claim.

8. Member’s personal data protection

Protection of a member’s personal data is an important issue for Corsair.

The information provided by the member is required by Corsair to manage and process requests.

In compliance with the French Data Privacy Act of January 6th, 1978 « Informatique et Libertés », the member has the right to access, oppose and correct any of his personal information – subject to the conditions and restrictions laid down in accordance with current regulations - by sending a written request to « Corsair, Programme Le Club, Service Client, 99-101 rue de la Bongarde, 92230 Gennevilliers, France ».

This request must be accompanied by a proof of identity.

Unless the member objects, Corsair may send member information to other companies in its group, or its partners (agencies, sales agents…), in particular for the purpose of improving the quality of the services offered.

In the same manner, and in the absence of any objection, Corsair may send the member information by mail and/or by email concerning the website, products and services of Corsair and its partners as well as promotional offers.

The member has the right to refuse such services by declaring so when enrolling or at a later date via the Corsair website

Mindful of ensuring the confidentiality of members’ data, Corsair has set up security measures to protect data stored on its servers. The member is thereby certain that his personal data is processed securely.

9. Audit

Corsair reserves the right to audit any or all the Loyalty accounts in the Le Club Program, at any time and without notice to the Member, to ensure compliance with the Le Club Program rules and the applicable conditions of these General Terms and Conditions.

In the event that the audited account reveals discrepancies, fraud or a breach of the applicable Le Club Program rules and these General Terms and Conditions, Corsair reserves the right to suspend the rights of the Member’s Loyalty account until such time as the discrepancies, fraud or violations have been rectified. In the event that these discrepancies, fraud or violations are not rectified within one month of the Member being notified, Corsair reserves the right to disqualify the Member from the Le Club Program under the conditions set out in article five (5) of these General Terms and Conditions.

Corsair reserves the right to exchange information with its partners, service providers or agents for auditing purposes.

10. Liability

 

Corsair shall not be held liable in any way whatsoever for damages and/or losses to the Member arising directly or indirectly from the use or not of the Le Club Program, suspension or exclusion from the Le Club Program.

In the same manner Corsair shall not be held liable for damages and/or losses resulting from any changes to the Le Club Program and/or its General Terms and Conditions or from the termination of its Le Club Program.

The member is liable for any claims from third parties or the tax authorities arising from membership in the Program, and or Credits earned and used under this program.

General Terms and Conditions of Use of the Frequent Flyer Program« Le Club » for any ticket bought on/before May 14th, 2019

 

Article 1. Definitions

  • « Members(s) » : Customer a natural person who purchases a « flight only » ticket on Corsair and has applied and been accepted by Corsair to the Le Club Program.
  • « Credit(s) » : Divisible credits credited to the Members’ Loyalty account according to the terms and conditions formulated in these General Terms and Conditions and usable as per these same General Terms and Conditions
  • « Ticket »:  A formal document (paper or electronic) issued by the air carrier containing the passenger’s transport document.
  • « Loyalty Card »:  Strictly personal physical card issued by Corsair following first flight segment flown on an eligible flight and class and acceptance of Member’s enrollment, stating Member’s number and Pin code thereby permitting access to the Member’s personal Loyalty account online.
  • « Eligible classes » : Booking classes eligible for earning credits as part of the Loyalty program are indicated in Article 4.2 of these General Terms and Conditions.
  • « Loyalty Account » or « My Account » : Each member will be provided with an individual loyalty account associated with a personal membership card number. Once registration is accepted by Corsair the member may choose a password. The membership number is strictly personal and is required to access the member’s loyalty account on the Corsair website.
  • « Corsair » : Corsair, société anonyme, (a limited liability company) with a capital of 5 000 021€, having its head office at 2 Place de L’Equerre, 94150 Rungis, France, registered with the Registry of Commerce and Companies of CRETEIL under number 328 621 586.
  • « Eligible routes » : Flights and destinations eligible for earning credits as part of the Loyalty Program are indicated in Article 4.2 of these General Terms and Conditions. « Promotional offers » Special temporary offers that enable a member to obtain additional benefits (in particular obtaining and using credits, services: seat +, lounge access…).
  • « Password » : Personal and confidential identification code providing access to a member’s account on the Corsair website at https://moncompte.corsair.fr. The member will be required to enter the password for each operation on the loyalty account.
  • « PNR » : Passenger name record with booking number.
  • « Point of Sale » : Corsair agency, Corsair airport counter, Corsair Customer Service (tel 39.17 - €0.35cts/min from landline) as well as our company website for the purchase of air tickets.
  • «Loyalty program » or « LE CLUB » : program Name of the loyalty program, subject of these General Terms and Conditions.
  • « Website » : Corsair website at the following URL : www.corsair.fr
  • « Basic Fare » : Fare not including checked baggage and not eligible to earn credits for the member’s loyalty account
  • « Flight » or « Flight-only » : Journey with no land services included, including one or several legs of a flight operated by Corsair with or without stops, from the airport at the point of origin to the airport at the point of destination.
  • « Package tour » : A return or circular journey entirely or partly including air travel, for the purpose of tourism, organized by a tour operator for an all-inclusive price with transport, hotel expenses and all other services or tourist attractions provided.

2. General information concerning the « Le Club » loyalty program

The Le Club Program allows members the opportunity to gain credits as soon as they make a “flight-only” journey, excluding a basic fare, as described in these General Terms and Conditions. The purpose of the Loyalty Program is to reward regular Corsair customers. The General Terms and Conditions define the contractual relationship between Corsair and its members with regard to the Le Club program.

The Le Club program may be canceled, modified or replaced by Corsair, upon notification to the Member, with immediate effect, at any moment, without prior notice or special formalities and without giving rise to damages or any indemnity obligation of any kind whatsoever in favor of the Member.

With effect from the date of cancellation of the Le Club program, no further credit may be earned or accumulated by the members; no further enrollments to the Le Club program may be made. Valid credits will remain so until they expire. Corsair will do its best to inform the members of the cancellation of the Le Club program by e-mail or any other means as soon as possible.

Corsair reserves the right to modify the Terms and Conditions of the Le Club program as well as the General Terms and Conditions by notifying the Members, with immediate effect, at any moment, without prior notice or special formalities and without giving rise to damages or any indemnity obligation of any kind whatsoever in favor of the Member. Corsair will do its best to inform the members of any alteration to the Le Club program by e-mail or any other means, as soon as possible.

The alterations shall be considered approved by the Members if they are not contested within 30 days of notification or if the Member uses the Loyalty card, whichever is the earlier of the two. If a member does not accept the alterations to the Le Club Program or to the General Terms and Conditions, the Member may terminate the membership in accordance with the conditions laid down in the General Terms and Conditions before the alterations refused by the said member.

Each member has the right to withdraw from the Le Club Program by notifying Corsair, with immediate effect, at any time, without prior notice or special formalities. With effect from the date of notification, no further Credit may be earned or accumulated by the Member who will immediately lose all unused valid credits on his account.

The general sales and carriage Terms and Conditions applicable to the tickets purchased with the Credit(s) are those of Corsair. They may be consulted on the Corsair website or sent by mail or e-mail to the member upon request in writing to Corsair at the following address: « Corsair, Programme Le Club, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France ».

Corsair reserves the right to make promotional offers available to groups of members based on Program activity.

In the case where a member has not accumulated and/or used his credits within a period of thirty-six (36) months, Corsair reserves the right to unilaterally terminate the membership.

Death of a Member: in the event of the death of a Member, Corsair shall close the Member’s Loyalty account upon receipt of the death certificate. Credits earned by the deceased member may be the subject of a transfer to a family member’s loyalty account under certain conditions. Under these circumstances the beneficiary should contact the dedicated telephone number which may be found on the back of the member’s physical loyalty card.

The applicable law is French law. In the event of a dispute relating to these Terms and Conditions and or the Loyalty Program, in particular with regard to interpretation, implementation and cancellation, the Tribunal de Commerce de Créteil (Creteil Commercial Court) will have exclusive jurisdiction, including summary proceedings and cases with multiple defendants.

3. Le Club Loyalty Program enrollment

Membership enrollment in the Le Club Program is free.

The Program is open to all individuals aged over 2 years or older, subject to applicable laws and regulations, or, if need be parental or legal guardian permission. Corporations or any other legal entities are excluded. The le Club program does not apply to passengers traveling on free or reduced fare tickets that are not available directly or indirectly to the public.

As soon as the Le Club Program becomes available, all customers wishing to enroll may do so by:

  • either enrolling at one of the Corsair sales offices
  • or on our website at https://moncompte.corsair.fr. ;
  • or during special new customer sign-up operations carried out occasionally by Corsair

A member can only enroll once and open one single Loyalty Account in his name. In the case of a duplicate account, the more recent account will be cancelled and the credits accumulated on that account transferred to the first account

A member can only enroll once and open one single Loyalty Account in his name. In the case of a duplicate account, the more recent account will be cancelled and the credits accumulated on that account transferred to the first account

 

Corsair, Programme LE CLUB
Hauts de Beauvais
8 Avenue du Beauvaisis
60000 BEAUVAIS, France

 

The Member guarantees the accuracy of all information provided and shall be solely responsible for any erroneous, incomplete or obsolete information.

Membership is effective from the date Corsair accepts the Member’s application to the Le Club Program.

Corsair reserves the right to refuse membership to anyone who does not meet the requirements of the General Terms and Conditions to participate in the Le Club program.

The member undertakes not to disclose any information regarding his personal loyalty account, personal membership card number as well as the password. This personal information is strictly confidential and can only be used by the member. It will be required for any transaction on the Loyalty account.

A strictly personal membership card will be issued after the first Corsair flight on any eligible route or class and will be credited to the loyalty account if the said flight has been registered on the Loyalty Account. Only the issuance of the Loyalty card allows members to benefit from the advantages of the Le Club program.

This Loyalty Card cannot under any circumstances be lent or given to anyone else (including a spouse). The sale, purchase, brokerage, barter or exchange of the Credits is strictly forbidden, except in the cases specified in these General Terms and Conditions. Any Member failing to comply with these conditions shall be sanctioned by an immediate exclusion from the Loyalty Program and will lose all acquired Credits.

Corsair cannot be held responsible :

  • for errors or delays in receiving mail handled by a Postal system ;
  • in the case of theft or loss of the Loyalty Card, Member’s membership number and/or Password.

Enrollment in the Le Club Program implies full acceptance of these General Terms and Conditions.

The General Terms and Conditions of the Le Club Program are obtainable upon request from our Corsair Sales Offices, via the Corsair website or in writing at the following address: « Corsair, Programme Le Club, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France. »

4. Operating mode of the Le CLUB program

The Le Club loyalty program is valid for all eligible flights and classes within the terms of article 4.2 hereafter and entitles the member to earn Euros for each flight flown. The Euros may be used to purchase tickets, services specified by Corsair, in particular upgrades, or may be transferred to another LE Club member in accordance with article 4.8. Advantages pertaining to the loyalty program and credit awards are set out in article 4.2

It is up to the member to check that credits have been duly credited to the loyalty account either by consulting the Corsair website, or in writing to the following address: « Corsair, Programme Le Club, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France. » or by contacting our Customer Service (tel 39.17 - €0.35cts/min from landline).

4.1 Loyalty Card status

The cumulative number of purchases and credits earned determines the status levels and the benefits granted to the member. The loyalty program consists of three card levels:
  • Club
  • Gold
  • Platinum

New members of the loyalty program will be automatically enrolled at Club level. Gold status is obtained once the purchase level of €1400 (one thousand four hundred euros) is reached and Platinum status once the amount of €6800 (six thousand eight hundred euros) is reached. The loyalty card status is awarded for one (1) calendar year, i.e. from 01 January to 31 December. Each year on 31 December the status is revised counting one (1) full year

e.g. : if you obtain Gold status on 10/07/16, your level will be recalculated on 31/12/2017.
 

4.2. Eligible Routes and Classes

Every flight flown by the member on an eligible route and in an eligible class of the Le Club Program entitles the member to a Credit that can be used for a future flight on one of the Corsair routes. All routes flown by Corsair and code-share routes with our partners Air Antilles Express are eligible.

a. Metropolitan France <-> Canada (Montreal)
b. Metropolitan France <-> Ivory Coast (Abidjan)
c. Metropolitan France <-> Guadeloupe (Pointe-a-Pitre)
d. Metropolitan France <-> Martinique (Fort-de-France)
e. Metropolitan France <-> Mauritius (Port Louis)
f. Metropolitan France <-> Reunion Island (Saint-Denis)
g. Metropolitan France <-> Antigua (Antigua and Barbuda)
h. Metropolitan France <-> Barbuda (Antigua and Barbuda)
i. Metropolitan France <-> St. Barths
j. Metropolitan France <-> Santo Domingo (Dominican Republic)
k. Metropolitan France <-> St. Lucia
l. Metropolitan France <-> St. Martin
m. Metropolitan France <-> United States

Codeshare routes operated with our partner Air Caraibes  are eligible for credits but the credits may only be redeemed for flights operated by Corsair.

n. Metropolitan France <-> Guadeloupe (Pointe-a-Pitre)
o. Metropolitan France <-> Martinique (Fort-de-France)
 

On Eligible routes, all « Flight Only » booking classes are eligible for the Le Club Program.

The eligible routes and classes are defined by Corsair and may be modified at any moment by Corsair, without prior notice and with immediate effect.

Only flights flown by the Member on Eligible routes and Eligible Classes may give rise to a Credit award

Reminder: Package tours are not eligible for the Le Club program and therefore cannot give rise to Credit awards.

4.3. Calculating the Credit

The amount of the award credited to the member’s Loyalty account varies according to the member’s status level.

For Club member status, a Credit equal to 4% (four percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For Gold member status, a Credit equal to 8% (eight percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For Platinum member status, a Credit equal to 12% (twelve percent) of the fare price in euros, inclusive of all taxes, and paid by the member for a ticket for the flight in question will be credited to the Member’s Loyalty account.

For tickets paid with a Credit, the amount of the new Credit awarded for the flight depends on the status level as defined above and is equal to 4%, 8% or 12% including all taxes, minus the amount of the Credit used to purchase the ticket.

In the case of an upgrade or a downgrade, the amount of the Credit is based on the amount paid for the ticket (excluding taxes) and irrespective of the class of travel the member actually flew.

The method of calculation of the Credit is defined by Corsair and may be modified at any moment by Corsair, without prior notice and with immediate effect.

4.4 Obtaining a credit

A credit may be established in favor of the Member if the following cumulative conditions are fulfilled:

  1. The Member has purchased a “Flight only” ticket for a flight on an Eligible route and in an Eligible class, excluding Basic fares,
  2. The Member has actually flown on the flight,
  3. The Member provided his Membership number at the time of purchase or at check-in.

The Credits are credited to the ticket holder’s Loyalty account irrespective of the person or entity paying for the ticket.

Each Member is personally responsible for informing the payer, in particular the employer, third party or legal entity paying for the ticket, with respect to the advantages obtained by the Member under the Le Club Program.

The event causing the Credit gain being the actual carriage of the Member on an eligible flight, in the case of the cancellation of the flight in question (regardless of the reason for cancellation) the Credit cannot be credited to the Loyalty account of the Member in question. In the same way a Credit cannot be credited if the Member does not actually travel on the flight, for whatever reason, and in particular, but not limited to the ticket being unused, lost, refunded, confiscated or expired.

Used Credits cannot be reinstated to a member’s account if a flight is canceled for reasons beyond the control of Corsair, as defined by the relevant legislation.

4.5 Retroactive credit

If the Member’s number was not submitted when purchasing the ticket or at check-in, a retroactive credit is possible and should be made via the Corsair website at https://moncompte.corsair.fr. or via the Corsair Customer Service (tel 39.17 - €0.35cts/min from landline) within six (6) months of the flight date in question. On this occasion the Member will have to indicate the ticket number used for the flight.

In the event that a customer wishes to enroll in the Le Club Program after having purchased a ticket and flown on an eligible route and in an eligible class, enrollment in the Le Club Program must be requested within a delay of (6) months maximum following the flight date in question.

A retroactive credit is only possible if all the necessary conditions set out in article 4.2 of these General terms and Conditions are fulfilled.

Corsair will do its utmost to credit the accounts of the Le Club Program Members. However, the Member should retain all relevant documents such as boarding cards, airline tickets, passenger receipts and invoices

4.6 Converting the credit

The member has the possibility to consult and redeem the Credits on his Account by signing in to the member’s personal page on https://moncompte.corsair.fr. Rewards can only be redeemed in Euros exclusively, on the French version of the Loyalty account on the Corsair website.

4.7 Validity of Credits

A credit is valid for a period of twenty- four (24) months from the date of the qualifying flight except in the case of special Promotional Offers or offers for a specific market. In the case of a new flight flown during the period of twenty-four (24) months the current credits will have the same validity as the last flight flown. All credits on the Loyalty Account will therefore have the same expiry date.

4.8 Credit transferability

A member may transfer all or part of his credit balance available on his Loyalty account to another member of the Loyalty Program

In practice the Credit transfer results in a debit of the amount of the Credit on the Member’s Loyalty card who transfers the credit, and a credit of the amount on the recipient’s Loyalty card.

4.9 Redeeming the credits

Credits can only be redeemed via our Corsair airport counters, the Customer Service (3917, 0,35cts/min from landline), the dedicated Club Corsair phone number (number available in your personal online space) or the French version of your Loyalty account.

It is hereby specified that service charges will be applied if the member purchases a ticket with his/her credits via the Corsair sales office, the dedicated Club Corsair phone number or the Customer Service (3917, 0,35cts/min from landline).

A member may use the Credits available on his/her account for the purchase of a Ticket as well as other services, (in particular, excess baggage fees, upgrades or services determined by Corsair, etc.) Credits cannot be used to pay for insurance or airport taxes. The member may use his/her credits to pay for the fuel surcharge providing the ticket, excluding taxes, has been paid for in full with accrued credits. When purchasing a ticket or service, the member will choose the credit amount he/she wants to use.

In the event that the credit is not used up in its entirety, the unused amount will remain available on the Loyalty Account, as “partially used” with a validity date identical to the original credit. This partially used credit may be used for a future purchase.

In the event that a member does not complete the order process, the credits used for the said purchase may be blocked for several hours for security reasons.

The number of seats available per flight and dedicated to the Le Club program may be limited. Consequently, a Club status member who purchases a ticket with credits may be subject to blackout dates. Further details concerning these restrictive dates may be obtained from the Corsair sales offices.

There are no blackout dates for Gold and Platinum status members.

The member cannot ask for payment and/or a total or partial refund of the credit amount available on his loyalty account.

Accrued credits available on the member’s Loyalty Account cannot under any circumstances be used to pay for airport taxes.

Accrued credits available on the member’s Loyalty Account may be redeemed to:

  1. purchase a ticket (for himself or a third party) for a flight on an eligible route and class on condition that the accrued amount of credits is greater than or equal to €100 (one hundred euros);
  2. pay for services (in particular excess baggage fees, additional baggage allowance, seat +, access to the Business lounge or any other services offered by Corsair and eligible for payment with the Le Club program.
  3. Purchase an upgrade applicable to a ticket issued in a booking class eligible for the Loyalty program, except for booking classes for promotional fares and special fare deals. Upgrade fees are defined by Corsair and may be modified without prior notice and with immediate effect.

If the Member cancels the ticket purchased in total or partially with a Credit the aforesaid credit will not be reinstated or refunded. If the ticket in question is in a booking class entitled to refund in the case of a cancellation by the Member, only the portion of the ticket not paid with a credit may be refunded to the Member.

If the member modifies, totally or partially, the ticket purchased in total or partially with a Credit and if the ticket in question is in a booking class that permits its modification, the Member may redeem the amount of the credit for the modified ticket. It is hereby stipulated that the member must pay 50% of the ticket change fees in accordance with the fare regulations applicable to his/her ticket and in accordance with ticket change fees for the aforesaid ticket.

A Credit may be used for the purchase of a ticket with a date of travel subsequent to the expiry date of the Credit in question

4.10 Additional benefits

4.10.1. Benefits common to both Gold and Platinum member status

In order to benefit from the advantages defined below, the member must be a Le Club Gold or Platinum cardholder.

Baggage allowance

Only a Gold or Platinum cardholder member who indicated his/her subscription number at the time of the ticket purchase may benefit from additional baggage allowance. This baggage allowance represents a free piece of luggage in their class of travel, on all eligible routes and classes with the exception of routes operated by Air Antilles Express. Gold and Platinum level baggage allowances cannot be combined with other baggage advantages such as the student allowance and the “family and friends” allowance. In this case the most advantageous allowance is applicable

b) Check-in

Members holding a Gold or Platinum status card valid for the current year may use the Premium counter to check-in.

4.10.2 Specific benefits for Platinum cardholders

Platinum cardholders benefit from access to the Business lounge (Corsair lounges. For the Reunion Island lounge, access is not guaranteed due to surface and security constraints. Access to the Reunion Island lounge is therefore subject to filling on D-day) and fast track access N° 1 (priority access to security and passport control available at Orly airport)

In addition, Platinum cardholders benefit from priority bag delivery.

Members traveling on a code-share route operated by Air Caraibes can benefit from access to the private company lounge, subject to availability, however they may not check in at the Madras counter if their ticket is booked in Soleil or Caraibes class and cannot benefit from the priority bag delivery service.

4.10.3 Other benefits

Corsair reserves the right to grant special benefits to certain groups of members based on program activity

4.10.4 Additional advantage for all members

All members may contact Corsair staff via an exclusive Loyalty program members-only phone number on the back of the physical Loyalty card for customers who have chosen to receive it or in "My Account".

5. Disqualification from the Le Club Corsair program

Any serious breach of these General Terms and Conditions could justify disqualification from the Le Club Program through the sole fault of the Member, any abusive or fraudulent use by the Member or a family member, could result in the automatic disqualification from the Le Club Program and/or the cancellation of benefits relative to the Le Club Program. In the event of a disqualification, Corsair shall inform the said Member in writing and shall cancel the Loyalty card with immediate effect from the date of disqualification indicated in the letter sent to the Member regarding this matter. A note to this effect will be added to the disqualified member’s Loyalty account.

If, at the effective date of disqualification, the Loyalty account shows a positive balance, the Credits will be automatically canceled.

Any Credits acquired by breach of these General Terms and Conditions or by abusive or fraudulent use shall be canceled without any compensation whatsoever and without liability for Corsair.

Upon the request of Corsair, the Member shall supply valid proof of identity. The refusal or non-response to this request will lead to the suspension by Corsair of the membership to the Le Club Program. During the suspension period no new credits may be acquired and existing Credits may not be used. The Loyalty account will remain suspended until either the Member supplies proof of identity or the Member is disqualified from the Le Club Program by Corsair. The Member will then lose any existing Credits on the Loyalty account.

The cases listed below will automatically lead to the exclusion of the member from the Le Club loyalty program and the forfeiture of all credits accrued on the Loyalty account:

  • Any disrespectful, unruly conduct or untoward behavior with reference to an employee or Corsair representative or other Corsair passengers at the airport or on board the aircraft, or any refusal to honor Corsair employees’ or representatives’ safety instructions, or any abuse or fraud on the part of the Member;
  • any false impersonation by a member;
  • any false declaration by a member;
  • any breach of Corsair sales terms and conditions of ticket purchase or carriage terms and conditions by a member

All of the above mentioned cases will lead to the disqualification of a Member from the Le Club Program by Corsair, and entitles Corsair to refuse boarding to a member with a ticket paid for wholly or partially by means of a Credit. Refusal to board is justified by the Member’s behavior and under no circumstances can the member incur the liability of Corsair and request a refund of the ticket in question.

With regards to the enforcement of any of the terms and conditions governing the program, the company reserves the right to take appropriate legal action as it deems necessary against the Member, to cover damages, attorneys fees and court costs

Employees or their managers, or their heirs or beneficiaries of any airline, travel agency or person or entity trading as or on behalf of a tour operator, cannot take advantage of these General Terms and Conditions to earn credits for services offered by Corsair at special prices or employee-reduced fares or travel industry reduced rates.

6. Loss, theft or damage

In the case of loss, theft or damage of the Loyalty card, the Member must inform Corsair. A new Loyalty card will then be issued.

Corsair cannot be held liable for any fraudulent use of the Loyalty card, the Member’s number and/or Password for the period between the loss, theft or deterioration and the report of the loss, theft or said deterioration to Corsair.

Credits used for lost or stolen tickets, and unused or expired ones can neither be reinstated in the Member’s favor nor replaced or extended.

The stolen or expired Credits, or Credits transferred to another Member of the Loyalty Program, cannot be reinstated, replaced or extended.

7. Claims

7.1 Claims concerning the allocation of credits

Concerning the allocation of benefits, only the Loyalty Account accessible on the Corsair website is binding.

However, in the event of a complaint, the Member can submit a request to Corsair for a check to be carried out by the Company. This request must be made within thirty (30) days of the date of the flight in question and sent to Corsair via one of our Sales offices or via the Corsair website or by mail to the following address: « Corsair, Programme Fidélité, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France », and must include:

  1. complete personal details (Surname, name, address, postal code, city and Member’s Loyalty card number)
  2. the original ticket or original proof of payment (no photocopies) and the Loyalty account statement.

If the error is attributable to Corsair, the Member’s Loyalty account will be duly credited with the missing Credit(s).

7.2 Claims concerning the use of credits

Claims concerning the use of Credits must be addressed within thirty (30) days maximum following the date of the contested use to one of our Sales Offices, or via the Corsair website or by mail to the following address: « Corsair, Programme Fidélité, API 31A Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France », and must include:

  1. complete personal details (Surname, name, address, postal code, city and Member’s Loyalty card number)
  2. the original ticket or original proof of payment (no photocopies) and the Loyalty account statement.
  3. Grounds for claim.

8. Member’s personal data protection

Protection of a member’s personal data is an important issue for Corsair.

The information provided by the member is required by Corsair to manage and process requests.

In compliance with the French Data Privacy Act of January 6th, 1978 « Informatique et Libertés », the member has the right to access, oppose and correct any of his personal information – subject to the conditions and restrictions laid down in accordance with current regulations - by sending a written request to « Corsair, Programme Le Club, Hauts de Beauvais, 8 Avenue de Beauvaisis, 60000 Beauvais, France ».

This request must be accompanied by a proof of identity.

Unless the member objects, Corsair may send member information to other companies in its group, or its partners (agencies, sales agents…), in particular for the purpose of improving the quality of the services offered.

In the same manner, and in the absence of any objection, Corsair may send the member information by mail and/or by email concerning the website, products and services of Corsair and its partners as well as promotional offers.

The member has the right to refuse such services by declaring so when enrolling or at a later date via the Corsair website

Mindful of ensuring the confidentiality of members’ data, Corsair has set up security measures to protect data stored on its servers. The member is thereby certain that his personal data is processed securely.

9. Audit

Corsair reserves the right to audit any or all the Loyalty accounts in the Le Club Program, at any time and without notice to the Member, to ensure compliance with the Le Club Program rules and the applicable conditions of these General Terms and Conditions.

In the event that the audited account reveals discrepancies, fraud or a breach of the applicable Le Club Program rules and these General Terms and Conditions, Corsair reserves the right to suspend the rights of the Member’s Loyalty account until such time as the discrepancies, fraud or violations have been rectified. In the event that these discrepancies, fraud or violations are not rectified within one month of the Member being notified, Corsair reserves the right to disqualify the Member from the Le Club Program under the conditions set out in article five (5) of these General Terms and Conditions.

Corsair reserves the right to exchange information with its partners, service providers or agents for auditing purposes.

10. Liability

 

Corsair shall not be held liable in any way whatsoever for damages and/or losses to the Member arising directly or indirectly from the use or not of the Le Club Program, suspension or exclusion from the Le Club Program.

In the same manner Corsair shall not be held liable for damages and/or losses resulting from any changes to the Le Club Program and/or its General Terms and Conditions or from the termination of its Le Club Program.

The member is liable for any claims from third parties or the tax authorities arising from membership in the Program, and or Credits earned and used under this program.

 

 

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