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Passengers informations and emergencies

Updated on July 21th 2020, 14h15 – Paris time

Since June 18th, 2020, Corsair has been gradually returning to the skies, and will continue to update its flight schedule in close cooperation with government regulations and health authorities.

Corsair currently operates from Orly, Terminal 4.

Updated Flight Schedule to the French Antilles and La Reunion

Starting on June 18th, Corsair will gradually resume its operations as follows:

  • Paris - Fort-de-France :
    from June 18th

  • Paris - Réunion : from June 19th

  • Paris - Pointe-à-Pitre :
    from June 20th

As of 13 of July, Corsair will operate from Orly 4.

The flight schedule still depends on local authorities and passenger restrictions, with regards to the number of weekly flights allowed. Based on restrictions, Corsair may need to update our its flight schedule, and will continue to update the website with flight information and will contact you directly for any flight modification or cancellation.

Our goal is to be able to operate daily flights to these 3 islands as soon as possible.

Opening of Corsair Agency Desks: From Monday, June 15th, Corsair has the pleasure to welcome you back to our agencies in Guadeloupe, Martinique, and La Reunion. 

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Schedule to International Overseas flights

Corsair plans to resume international flights to Abidjian and Mauritius, once as soon as restrictions will be lifted for travelers flying to and from these destinations. We keep monitoring the situation and will update our website with latest information regarding these flights. You will be contacted if your flight is affected.

Please find below our expected schedule which is subject to change, based on local governments decisions:

  • Abidjan : from 8th July
    WARNING: For any travel to or from the Ivory Coast, a Declaration of Travel by Air is mandatory. The request must be made at least 48 hours before departure on the site of the Ivorian Ministry of Transport. Click here to make your declaration
  • Mauritius island : from 3rd September
  • Montreal : due to the current situation, Corsair will not resume its operation to and from Montreal until summer 2021.

With regards to flights to and from the United States, Corsair has decided to suspend flight operations to Miami until further notice, based on restrictions related to COVID19. Corsair confirm its will to operate flight to and from New York, but given the current situation, the launch of this new destination is postponed until Spring 2021.

Customers affected by this change will be contacted in the next few days to discuss about options

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Health & Safety protocol from/to overseas territories

Health & Safety protocol for the overseas territories :

It is highly recommended for all passenger to take a RT-PCR 48 or 72 hours before their flight. Without this test or if the results are positive, you won't be able to fly.

This test does not require any prescription. The test is not mandatory for children under 11 years old.

  • Passengers who test positive for COVID-19 will not be permitted to fly.
  • Passengers who test negative for COVID-19:

    • Are required to quarantine for 1 week (7 days) followed by another Swab test (RT-PCR). If the second test is still negative, quarantine will be over.
    • Will go through a lighter process upon arrival at their destination airport
  • If passengers do not present COVID-19 swab test results (RT-PCR test) at boarding, they will be subject to a mandatory 14-day quarantine upon arrival.

All passengers must

  • Present a signed form confirming passenger does not display any signs of COVID-19 symptoms (model available here) click-here)
  • Check our health and safety page, to be aware of the measures in place and requirements at the airport and onboard. Click here

Health & Safety protocol for Metropolitan France destinations

All passengers must

  • Present a signed form confirming passenger does not display any signs of COVID-19 symptoms (model available here)
  • Check our health and safety page, to be aware of the measures in place and requirements at the airport and onboard. Click here

Safety protocol to / from Abidjan:

All passengers are invited to:

  • Present a "Declaration de Déplacement par Avion" (mandatory). The request must be made at least 48 hours before the departure of the flight on the site of the Ivorian Ministry of Transport. Click here to make your delcaration
  • Visit our page dedicated to the current sanitary measures by clicking here

IMPORTANT : The Regional Health Agency recommends that passengers coming from countries outside the European Union take a free and quick COVID 19 screening test. Go to the l'Arche check-in 49 building between 8am and 6pm, following the specific signs at the terminal exit.

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Your flight has been cancelled
(for departures up to and including 30 September 2020)?

If you have booked your flight through an agency (Expedia, Justfly, GotoGate, Altour, etc), we ask that you please contact them directly for further assistance. They will be the only one’s able to help with your rebooking, flight voucher, or refund.

For all other tickets (nonrefundable or refundable) booked directly with Corsair, please complete the following form below:

  • Change of date or destination

    Request a change of date or destination without any change fees for up to 1 year. If you reschedule with outbound flight before 30 September 2020, your ticket will be accepted with no fare adjustment.

    • You may contact us directly at +33 173 323 025 or 1-800-283-2172 (US) or 1-844-515-5665 (CA)
  • Ask for a voucher that will be increased up to 15% of its original value

    This credit voucher is valid for travel up to 31 December 2021. Please complete the form online: https://swap.corsair.fr. Should you be unable to use your credit voucher within 1 year, it can be refunded.

  • Refund

    Ask for the refund of your ticket by filling this form: : https://moncompte.corsair.fr/claims

Due to the increased number of requests, processing time can be longer than normal. We ask for your patience as we process your request (minimum expected delay 6 weeks).

If you have received your credit voucher, and you have questions? click-here.

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You have a flight this summer and you no longer wish to travel?
(for departures up to and including 30 September 2020)?

  • Reschedule your flight at no additional fee

    You can reschedule your flight at no additional fee (except in the case of difference in fare) for up to one year after your initial departure date:

    • You may contact us directly at +33 173 323 025 or 1-800-283-2172 (US) or 1-844-515-5665 (CA)
  • Credit voucher

    Request a credit voucher. This credit voucher is valid for travel up to 31 December 2021. Please complete the form online: https://swap.corsair.fr

  • Refund

    You can request a refund based on the conditions of your ticket (Business, Premium, FLEX, SMART) by filling this form: https://moncompte.corsair.fr/Claims

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Get in touch with us

Our call center continues to experience a high number of calls, rest assured we will reply as soon as possible.

Opening of Corsair Agency Desks:

From Monday, June 15th, Corsair has the pleasure to welcome you back to our agencies in Guadeloupe, Martinique, and La Reunion. In Paris, a dedicated sales counter is avalaible at ORLY 3 next to the check-in area.

For any changes to your reservation, you may contact us directly at +33 173 323 025 or 1-800-283-2172 (US) or 1-844-515-5665 (CA)

For all cancellation requests, please complete the following online form: Cancellation request form

For credit voucher requests, please complete the following online form : Credit voucher form

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